Privacy Policy for GGTopUp

Effective Date: 05/03/2026, 09:52:42 pm

At GGTopUp, we are committed to protecting your digital identity. This policy explains how we handle your data when you purchase game top-ups, e-gift cards, e-PINs, and software licenses.

1. Data We Collect

• Personal Identifiers: Name, email address, and phone number (for delivery and verification).
• Gaming Information: Game User IDs (UID), Server IDs, and Character Names (required for direct top-ups).
• Transaction Details: We collect payment status and history. Note: We do not store credit card or bank login credentials; these are handled by PCI-DSS compliant processors.
• Device Data: IP addresses and cookies to prevent fraudulent multiple-account claims.

2. How We Use Your Data

• Fulfillment: To send e-PINs to your email or apply credits directly to your game account.
• Security: To verify that transactions are legitimate and prevent account takeovers.
• Communication: To provide order updates, security alerts, and customer support.

3. Data Sharing
We share your data only with necessary third parties:

• Game Publishers/Aggregators: We provide your UID to deliver your top-up.
• Payment Gateways: To process your billing securely.
• Legal Authorities: Only if required by law to prevent money laundering or fraud.

4. Your Rights & Control
In accordance with global standards like the GDPR and the Digital Personal Data Protection Act, you have the right to:

• Access: Request a copy of your purchase and data history.
• Rectification: Update your contact details.
• Erasure: Request account deletion (subject to financial record-keeping laws).

5. Data Security
All data is transmitted via SSL/TLS encryption. We maintain strict access controls to ensure your e-PINs and gift card codes are only visible to you.

6. Children's Privacy
Our services are not intended for individuals under 18 years of age without parental consent. We do not knowingly collect personal data from minors.

7. Policy Changes
We reserve the right to update or modify this policy at any time & may update from time to time. Any changes will be notified to users.

8. Contact Us
For any privacy-related queries, please contact our support team:
Support Email: Connect
Live Chat: Connect